http://www.landsend.com/spawn.cgi?target=OTHELIVE0999&mode=GRAPHIC&refer=&sid=0941894466654
The problem with a live salesperson, however,
is that you feel pressured - you are taking up
their time and think you have to buy something.
How much better it would be to chat with an
intelligent machine. You could have
conversations such as, "Can I get a sports coat like the
one I got last spring, only heavier for fall?"
It would say, "yes, we have several. Do you
prefer a traditional style with 3 buttons,
or one that is more modern?" "Are you still
wearing a size 46 long?" "Would you
like a matching necktie?" "How's the black belt you
bought last spring working for you, we have
some nice brown ones that would match this
new jacket."
You could go on like this forever without worrying
that you were taking up anyone's time. If
you logged on later, it would resume where
you left off with perhaps a comment about the
weather - "well, looks like winter's here
for sure now, think you might like some wool socks
for that Minnesota winter..." It could
suggest new styles which would go well for a woman
of your age and measurements and hair color
and skin tone, etc., etc. - all very politely, of
course. It could alert you to new styles
that everyone will be wearing this year, etc. etc. It
could show pictures of how you would look
in the new styles - Land's End already offers that
feature, Webmind's role would be to choose
the best items to show.
I think this is a huge market. Retailers
are desperate to win in the competition
for Internet marketing and this would give
them an edge. No store would want to be without
it; it would make it fun to shop, whereas
clicking through WEB sites to look at goods is not
really much fun.
It depends, of course, on the conversational
interface. Otherwise, I think the basic Webmind
system could easily handle the intelligence
required.